CONTACT US

Having A Query? Let Us Know

Visit our shop to see amazing creations from our designers

  • 580 5th Ave. Suite 1818

    New York, NY 10036

  • Call Number:

    +972 54-298-9600

  • Email:

    info@jonny-jewelry.com

FREQUENTLY ASKED QUESTIONS

Why should I trust Jonny Jewelry?

Jonny Jewelry is a family-owned business with over 20 years of experience in the jewelry industry. Our mission is to provide personalized service, whether you visit our Drigh Road location or shop with us online. Check out our testimonials to hear from our satisfied customers.

Do you offer natural and lab-grown diamonds?

Yes, we offer both natural and lab-grown diamonds. Unless stated otherwise, you can choose the type that best suits your needs.

Are your stones ethically sourced?

Absolutely. We only use conflict-free diamonds and gemstones.

Is your gold real?

Yes, our gold is 100% authentic, available in 14k and 18k solid gold.

Do you offer remote consultations for customers who can't visit your store?

Yes, you can schedule a virtual appointment with us by emailing us which is given on a website.

Do you offer engraving services?

Yes, we can engrave numbers, symbols, and letters on your jewelry.

Can I place an order over the phone?

Yes, you can reach us at +972 54-298-9600.

Are lab-grown diamonds certified?

Yes, lab-grown diamonds can be certified just like natural diamonds. Respected certifications for lab-grown diamonds include the International Gemological Institute (IGI) and the Gemological Institute of America (GIA), which ensure the diamonds' authenticity and quality.

Do you offer custom and personalized orders?

Yes, please contact us for your customized Jewelry needs.

What is your delivery time?

Our items are ready to ship within 3-5 business days after your order is placed. For expedited delivery, contact us directly. Special orders have a 7-business day lead time.

Do you ship internationally?

Yes, we ship worldwide and handle all custom duties.

Do you accept returns or replacements?

Yes, you can return or replace your purchase within 30 days of receipt. Special orders are non-returnable.